Privacy Policy
Last updated: November 27, 2025
At Éloura, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Make a purchase or attempt to make a purchase
- Subscribe to our newsletter
- Contact us with questions or comments
- Participate in surveys or promotions
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
How We Use Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our website and services
- To process your transactions and manage your orders
- To improve, personalize, and expand our website and services
- To understand and analyze how you use our website
- To develop new products, services, features, and functionality
- To communicate with you about your orders, account, and customer service
- To send you marketing and promotional communications (with your consent)
- To prevent fraud and enhance security
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With service providers who assist us in operating our website and conducting our business
- To comply with legal obligations or respond to lawful requests
- To protect our rights, property, or safety, or that of our users
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to erase your personal information
- The right to restrict processing of your personal information
- The right to data portability
- The right to object to processing of your personal information
- The right to withdraw consent at any time
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@élour.com
- Phone: +92 328-2032-281
- Address: Gulshan-e-Tarlai, Tarlai Kalan, Islamabad